Competencies
Lean Six Sigma, Operational Excellence & AI Transformation
01 / Methodology
- ›Lean Six Sigma Black Belt
- ›DMAIC
- ›Value Stream Mapping
- ›Kaizen facilitation
- ›Design of Experiments
- ›SPC / Minitab (9 yrs)
02 / AI & Systems
- ›LLM prompt architecture
- ›Agentic AI strategy
- ›Regression & measurement science
- ›Quality evaluation systems
- ›Process-to-model design
03 / Leadership
- ›End-to-end ownership
- ›Portfolio governance
- ›Cross-functional facilitation
- ›Coaching & capability building
- ›Programme design from zero
04 / Domains
- ›Worldwide customer service
- ›Access governance
- ›Fraud & revenue protection
- ›Large-item customer experience
- ›Greenfield quality systems